1-2-1 Business Coaching · Liverpool
1-2-1 Business Coaching in Liverpool
Private, regular sessions with Luke Kay for owners whose business still goes through them for everything. The engine of the programme: an opinion you can act on, a plan with real numbers in it, and someone checking it happened.
Who It’s For
You built a good business. Now let’s build a great one.
If you’re an established business owner, the business is doing well — it just still goes through you for everything. Every decision runs through you, every problem lands on your desk, and a holiday means the phone going. It’s a structure problem, and it’s exactly what we fix together, one-to-one, every fortnight or every week.
Luke’s end goal as a business coach in Liverpool is always the same: a business that works without you, and a net worth outside it. That means more cash and more time first, then the structure, the team and the systems that let the business hold your standard when you’re elsewhere.
This is for you if…
- ✓ You run an established business that’s already trading well
- ✓ Too much still depends on you — decisions, sales, delivery, firefighting
- ✓ You want more profit, a self-managing team and your time back
- ✓ You’re ready to be challenged, coached and held accountable every session
- ✓ You want to become a high performer as a leader — and build a business that works without you
What we’ll ask of you…
- — An established business — this programme is built for owners who are already trading well
- — A commitment to the ActionCOACH ethos
- — An appetite for straight answers
- — The work done between sessions — that’s where the change happens
What Your Coaching Covers
Four things, worked on together.
Every session goes to work on one of four outcomes. The first two put money and hours back in your life this year; the last two change what the business is worth to you.
Business coaching in Liverpool with Luke Kay covers every lever — and only ever the one that’s actually your problem this fortnight.
More cash
- — Which of the five numbers to push first — leads, conversion, transactions, average sale or margin — and what a 10% lift on each does to profit.
- — A pricing review with the nerve to act on it. Most businesses have years of headroom.
- — Every quote followed up, every enquiry handled the same way, discounting under control.
- — Margin by job and by client, so the work that pays you gets more of your week.
- — Marketing measured to the pound, so you can hold any agency to account.
More time
- — A default diary that protects the work that grows the business.
- — The decisions only you can make, separated from the ones that only reach you.
- — A meeting rhythm — daily huddle, weekly numbers, monthly review, quarterly plan — so the business reports to you on schedule.
- — Delegation with a KPI attached, so you know it got done.
- — A holiday with the phone off. Genuinely off.
A business that works without you
- — An org chart for the business you’re building: every seat defined, every seat named.
- — Vision, mission and culture written down and lived, so people make the right call without you.
- — A recruitment system that reliably finds and hires the right people.
- — KPIs for every role and documented systems for how the work gets done.
- — A management layer that owns the day-to-day.
A net worth outside the business
- — A personal review alongside the business one: what it pays you, what you own outside it.
- — Cash out of the business and into assets you own.
- — A business that could sell: clean numbers, a team, a value you can point to.
- — Exit made ready years ahead, or succession to the next generation.
- — Selling becomes a choice you could make.
How It Starts
How it works.
Here’s what the first steps look like.
Free Discovery Call
A no-obligation, 30-minute conversation to understand your business, your goals, and where you want to take it.
Free Business Review
A couple of hours on where the business is now — and where you are personally. What it’s actually paying you, what you own outside it, and where it sits against the six steps. Free, and you keep the numbers.
12-Month Alignment & Road-Mapping
We align what you want from life with what your business needs to deliver — and turn it into one clear 12-month roadmap.
Regular 1-2-1 Coaching
Then the coaching starts: regular 1-2-1 sessions, the plan checked every time.
Inside A Session
What actually happens in your 1-2-1.
A session is a private working session on your business with Luke. Sessions run 45 to 75 minutes. You bring what’s real right now; we work on it properly, with the numbers in front of us. Every session ends the same way: with what’s being done, by whom, by when. Sessions take place at The Plaza, 100 Old Hall Street, Liverpool, or online, whichever suits you.
Review the numbers
We open with what has moved since last time — sales, margin, cash, pipeline. The numbers set the agenda.
Check the actions
Every action agreed last time gets checked: done, not done or changed — and honestly why.
Pick the constraint
We take the one thing costing you most right now. The most expensive one.
Work it through
The options, the trade-offs and the decision — thought through properly, with someone who will challenge it.
Agree the next actions
You leave with them written down and owned: what is being done, by whom, by when.
You own the plan
You choose the actions, and we both hold you to them until the next session.
Cadence
How often we meet.
Every client gets the whole programme — the planning workshops, the masterclasses, the online dashboard and the video training library. The four 1-2-1 levels only change how often we meet, and the cadence can change as the business does. Sessions are booked in advance so they hold their place in the diary.
A steady hand
One session a quarter, timed with the planning workshop. Suits a stable business with a leader who holds themselves to a plan.
The discipline
A session a month across the whole business. Sessions step back and look at the shape of the quarter.
The common rhythm
Where most owners settle. Enough room between sessions to get real work done, close enough together that nothing quietly drifts.
Fast change
For an owner in a period of fast change, or with a lot to fix at once. The short gap keeps momentum up.
Where, When & In Between
Sessions that fit around your business.
Sessions happen at your premises, at the Liverpool office — The Plaza, 100 Old Hall Street, L3 9QJ — or online. Most owners settle on a mix: on site when we need to see the business working, at the office or on a call when we need the numbers and an hour of clear thinking.
Between the sessions
You have direct access to Luke between booked sessions. Something that lands on a Tuesday — a tender to price, a resignation to handle, an offer on the table — gets a straight answer that week.
What gets worked on
Your real agenda: profit and margin, sales and conversion, the numbers that actually predict the month, hiring and leading the team, systems so the business runs without you — and your own time and headspace as the owner.
Your first 90 days
You start with the free business review to get clear on the goal and the gap between it and today. From there we build a 12-month plan and road-map, then move into the coaching rhythm proper — reviewed every quarter on a 90-day planning workshop, where the next quarter’s priorities get set.
The ActionCOACH Business Operating System
The system for implementing the ActionCOACH ethos.
Every 1-2-1 session works your business through the ActionCOACH Business Operating System — six steps that take you from stable foundations to a business that runs, grows and could sell without you.
The system turns profit into cash you can invest, and your company into a business that works without you.
Get in control
Take control of time, money, delivery and destination. Stable foundations to build on.
Win the right customers
Predictable demand, measured to the pound, working all five profit levers.
Run on systems
The business stops depending on you — people, delivery, tech and KPIs.
Build the team
Build a team that delivers without you.
Grow bigger
Grow with confidence, on a plan.
Work on your lifestyle
More time, more money, more choice — a business that works for you.
Improve just five key numbers by 10% each, and your profit grows by 61%. That’s the power of a system.
Proof It Works
Real businesses. Real numbers.
“Working with Luke is the best business decision I’ve ever made.”
— Paul Burns, Alexander Myerson & Co
Our Guarantee
We put our money where our mouth is.
Luke is so confident in the ActionCOACH ethos that your coaching comes with a guarantee. Follow the proven process, do the work we agree together, and you’ll see a return on your investment — or Luke keeps coaching you, free of charge, until you do. Real accountability — on both sides.
FAQs
Questions, answered.
Who is 1-2-1 business coaching for?
Established, growing businesses and the leaders who run them — owners who are past the start-up stage and ready to scale. If the business works but still depends too heavily on you, this is built for exactly that.
How much time does it take?
One focused 45 to 75 minute session with Luke — weekly, fortnightly, monthly or quarterly depending on your level — plus the actions you commit to in between. Most owners find coaching gives them time back within the first few months — because every week goes on the work that moves the numbers most.
How quickly will I see results?
Many owners see early wins within the first 90 days — sharper margins, better conversion, clearer priorities. The bigger changes land over the following months as the ethos takes hold across the business.
How is this different from a consultant or a course?
Luke works on your business with you — week after week, with real accountability, built on the ActionCOACH ethos — and the capability stays inside your business. You get told what Luke thinks, and someone makes sure it gets done. And it’s guaranteed.
Explore the Programme
See how it all fits together.
Let’s Talk
Ready to grow your profit and win back your time?
Book the free review with Luke. We’ll look at where your business is now, where you are personally, and the fastest path to close the gap — and you keep the numbers either way.